I am so honored to be included in the article “Millennials Paving the Way: David Walker and Philip Lang are Disrupting the Real Estate Industry” which was written by Huffington Post contributor Yasamin Beitollahi.
In the article, I discuss the changes I have seen over the 17 years I have been a part of the mortgage lending industry. Most of the changes have been driven by technology and I foresee bigger changes to come with the ever-present impact of social media and increasingly complex regulatory compliance guideline the mortgage lenders must adhere to.
When I began my career in lending, the baby boomer generation (born 1946 – 1964) were the largest demographic of home buyers and primarily wanted to start the application in person and a handshake to seal the deal. Then came along generation X (born 1965-1979) an even larger group than baby boomers, this group’s preference to start the application process over the phone significantly impacted how loans were originated. The door to door salesman style was obsolete and in the early 1990’s the internet took the world by storm as more and more consumers began to communicate over email. The millennial generation (born 1980-1997) was born into this digital age. There was no learning curve for them because it was already there as they grew up, which has evolved into their dependence on technology. For example, they won’t hesitate to log into an application using their Facebook username and password. They expect mobility and transparency so naturally, they assume they will be able to apply online and receive status updates and notifications via their devices and smartphones.
Today, nearly all mortgage lenders use a loan origination system (LOS) that is closed to consumers but I believe mortgage lenders will begin to open up this process so the consumer will work with the loan originator in the same system. The consumer will drive the data entry, giving the consumer more transparency and control over their loan process. Once we open up the loan origination system (LOS) to consumers, we will see a much quicker close time.
If you are interested in more information, you can visit the Huffington Post’s website to read the article in its entirety or give me a call today at (949) 335-5555.